Testimonials
Workplace Violence Prevention
Manager Feedback
The most successful training we have ever provided to our employees.
BC Ministry of Children and Family Development, Education Services Advisor
Participants found the course content to be timely, stimulating and, most importantly, of great use to them both personally and professionally. They have repeatedly commented on how much they enjoyed the effectiveness of your presentation, your high energy level, and non-threatening(!) informative style…
Hotel Vancouver
This was the most well received and successful workshop I have coordinated to date. I attribute this success to the lively, entertaining, and informative presentation given by Hugh Pelmore.
City of New Westminster
Course evaluations for the training have been extremely positive with comments such as 'very appropriate to our jobs', 'great speaker who communicates effectively', 'practical', 'lots of good suggestions', 'covered a variety of topics I hadn't even thought about', 'Well thought out program'.
BC Assessment
In all instances this training was delivered in a professional timely and cost effective manner. In addition, we were pleased with the way Hugh Pelmore was able to tailor the sessions to meet our specific training requirements. I would have no hesitation in recommending ARETE Safety and Protection to other organizations that require violence in the workplace training sessions.
BC Biomedical
Prior to developing the program for SkyTrain Hugh spent a significant amount of time in the field with STA’s in order to understand the environment that they work in. The result is that employees know that the course was developed for them and that the skills will be useful. If your company is planning to conduct personal protection training, we highly recommend ARETE Safety and Protection.
Skytrain, Manager - Safety and Training
The City of Vancouver uses ARETE Safety as the sole provider of Violence Prevention training. ARETE has delivered their captivating sessions since 1993 and in that time there has been nothing but very positive feedback from all attendees. The courses offered by ARETE are consistently the most well attended of all safety courses offered at the city, and this is due, in part, to the engaging delivery style and hands on training format.
City of Vancouver
Participant Feedback
Read an article [PDF, page 3] about a very well received series of co-worker to co-worker conflict workshops facilitated by Hugh Pelmore for the University of Western Ontario’s Physical Plant staff.
UWO publication, “Physical Plant and Capital Planning Services Information Pipeline, CONDUIT”
"Most useful training so far for practical application during our work day."
"Reality based. Reinforced my beliefs and built my confidence. Effectively learned to disengage from escalating situations."
"Exceeded my expectations with usable info."
WorkSafe BC
"Great course. I thought it would be another one of those boring courses. Not even close."
"It was mandatory and I am really glad it was."
"If only everyone could take this I believe violent incidents would decrease substantially."
"Awesome, funny, thought provoking and educational."
BCPSA
"This was the best government training I’ve had in years."
"Great information, presentation, I was energized for the whole afternoon."
"Dynamic speaker and appreciated the way he integrated role play within the group so that everyone was involved and not singled out."
Ministry of Children and Family Development
"Very needed course. Completely met my needs, new job, needed new more mellow approach."
"Confidence in dealing with difficult or unknown situations."
"To make me realize it’s not about winning and for me to put more thought into my personal safety.
"This course should be offered to all city workers that deal with the public, even laborers."
City of Nanaimo
"It went beyond previous training."
"This has been great! Best training I’ve had."
"This really opened my eyes."
Casey Family Programs
"Very entertaining. I learned to respect my safety–I don’t have to engage in struggles for control."
"Very informative–encourages you to think–More than met my expectations."
"Awesome."
Canadian Mental Health Association
Managing Internal Conflict
General Feedback
“Better than most training sessions regarding efficiency of presentation and applicability.”
Ministry of Children and Family Development
“Should have been in the workplace ten years ago. Showing that everybody is responsible.”
Facilities, U.B.C.
“Stepping up to the plate’ acknowledging wrongs immediately before they have an opportunity to fester and / or become the status quo or norm.”
Richmond Fire Department
“As a supervisor, the information will help me a lot – but knowing my co-workers have the same training will help to create a healthier workplace.”
Carnegie Centre, Community Services, City of Vancouver
“Problem people might recognize themselves in scenarios and change. Speak up, not rude, just be assertive.”
“I saw myself in some of the negative examples and it highlights some changes I should make. Early action can prevent bad situations from turning ugly.”
City of Richmond
“Will help me to deal with situations in a positive and productive manner. Conflict is something we all want to avoid and learning how to deal with it is a huge asset.”
Paint Shop, U.B.C.
“Respect! Honesty! Do your job. Step up. Approach is fresh and breaks down the conventional barriers of workplace seminars.”
University of Western Ontario
“A very good experience for me as a manager. Learned to deal with aggressive behaviour.”
Utilities, U.B.C.
“Very good and upbeat—very appropriate to our department issues. When problems arise in the workplace, we as a whole need to try to fix the problem.”
Plant OPS, U.B.C.
“Great course. Should be offered for managers ie. bullying work force, etc.”
City of Nanaimo
“Dealing with employees or co-workers that you have a relationship with outside of work.”
Custodial, U.B.C.
“Straightforward techniques for dealing with conflicts decisively.”
Community Services, City of Vancouver